Privacy Policy
SUBAS PRODUCT Privacy Policy
Last Updated: 8/9/26
1. Introduction
SUBAS PRODUCT gives highest priority to the privacy of Indian customers. This policy explains how we collect, use, and protect your phone number and location‑related information when you use our website.
We do not collect your email address. We have no email database, so we will never send you any communication or newsletter via email.
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2. What Information We Collect
We intentionally collect minimal data. When you use our website, we only take the following information:
· Phone Number: To contact you, confirm orders, or verify OTP when needed.
· Location: To provide services/products near you, determine delivery address, or show area‑based offers (e.g., PIN code, city, or district).
Automatically Collected Information:
When you visit our site, our servers automatically log certain technical data, such as IP address, browser type, operating system, and visit time. However, this information is not used to identify you personally.
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3. How We Use Your Information
We use your phone number and location only for the following specific purposes:
· Order Processing & Delivery: Sending products to the location you provide.
· Customer Support: Sending order‑related updates via SMS or call to your phone number.
· Service Improvement: Analysing demand by area (without personal identifiers).
· Legal Compliance: Complying with Indian laws (e.g., DPDPA, 2023) and preventing fraud.
We never use your phone number or location for spam, advertising, or selling to third parties.
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4. Information Sharing (With Whom We Share)
We share information on a very limited basis:
· Logistics Partners (e.g., delivery agents) – only to deliver your product to the correct address.
· Technical Service Providers – who host our website and manage SMS services; they are also bound to protect your data.
· Legal Requirements – if required by law, court order, or valid demand from a government authority.
These third parties will use your data only for the specified tasks and will not store or resell it.
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5. Data Retention and Security
· We keep your phone number and location only as long as necessary (e.g., until your order is completed or for legal/financial record‑keeping).
· After the need ends, this data is completely deleted or anonymised.
· We use SSL encryption, firewalls, and secure servers to protect your data.
Important: Since we do not collect email, there is no risk of email‑based phishing attacks on our servers.
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6. Your Rights (Under Indian DPDPA, 2023)
Under Indian data protection law, you have the following rights:
· Right to Access: Ask what data we hold about you.
· Right to Rectification: Request correction of any incorrect phone number or location.
· Right to Erasure: Request deletion of your data.
· Right to Complaint: Lodge a complaint with the Indian Data Protection Board in case of misuse.
To exercise any of your rights or to delete your data, please contact us (contact details given below).
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7. Cookies
We use basic cookies to understand website performance. They do not store your phone number or exact location. You can disable cookies in your browser settings if you wish.
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8. Children’s Information
Our services are not intended for individuals under 18 years of age. We do not knowingly collect phone numbers or locations from minors. If we become aware, we will delete such data immediately.
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9. Changes to This Policy
We may update this policy from time to time. If there are significant changes, we will notify you via notice on our website. Please visit this page for the latest version.
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10. Grievance Officer
As per Indian law, we have a Grievance Officer. For any questions, complaints, or data deletion requests, please contact:
SUBAS PRODUCT
· Mobile Number: 8759404830
· Email ID: Subasproduct51@gmail.com
